Water Usage Customer Portal - NEW and IMPROVED!

As part of the City’s efforts to help customers manage their water usage and save money, the City offers all residents and businesses the capability of monitoring their water consumption through our NEW and IMPROVED Water Usage Customer Portal. Customers can use the portal to view their water consumption data online and sign up to receive email alerts. 

The NEW Water Usage Customer Portal allows customers to view up-to-date data regarding their hourly, daily, weekly and monthly water usage and to use the information to identify potential problems, manage their water use and aid in water conservation efforts. 
 
Each water meter transmits usage data to the network overnight from the previous day. (For additional information about the Advanced Water Metering system, please click HERE.) Water usage is reported in cubic feet (CF) on the portal. Please refer to the table to the right for assistance with conversion of CF or Billing Units to Gallons of water.  One cubic foot of water equals 7.48 gallons. So the use of 100 CF of water equals 748 gallons.
 
Click here to set up a Water Usage Customer Portal account.
(An online water billing account is not needed to access the Water Usage Customer Portal. The Water Usage Customer Portal is for informational purposes only and is a separate account.)

Helpful Hints for Setting Up a Water Usage Customer Portal Account


  • Please note that the City is using a NEW and IMPROVED Water Usage Customer Portal. If you have not set up an account on the NEW portal, you will need to do so the first time you access it.
  • All you need to set up a Water Usage Customer Portal account is your email address, the name on your water bill and your account number.
  • Be sure to enter all twelve digits of your account number, including the hyphens. (Your account number can be found on your water bill.)
  • When creating your password, keep in mind that it must be at least 8 characters long and use at least one lower-case letter, one upper-case letter, one number and one of the following special characters: . , ! ' % $ & * - "

If you need assistance setting up an account, please contact our water billing customer service representatives at (714) 593-4420.

Fountain Valley Water Make Every Drop Count
Already signed up for a Water Usage Customer Portal Account? 
Click here to go directly to the portal.

Please note that the City is using a NEW and IMPROVED Water Usage Customer Portal. If you have not set up an account on the NEW portal, you will need to do so the first time you access it.
Conversion Table